Annapolis Subaru

My family and I recently visited the Annapolis Subaru in search of our next vehicle. We were helped by Michelle. We were EXTREMELY impressed by her. Michelle was personable, knowledgeable, and genuinely kind. We did extensive research before we visited dealerships to have all the information we needed to know whether we were getting a good deal. Michelle gave us an incredible offer (the best out of 4 dealerships we visited). We highly recommend her to help you purchase your next vehicle!

I had an amazing experience buying my 2024 Subaru Outback from Chris!!! She was a delight. SUPER friendly and not pushy at all. The whole sales team wasn’t pushy at all for that matter. The service department was also very pleasant to deal with as well. I highly recommend Subaru Annapolis if you’re in the market for Subaru. Thanks again everyone!

I had purchased my subaru from this facility and had all previous service done here without incident so i made an appointment for 0815. The intialy visit went off without any problems and at 1030 they informed me that for a diagnostic and 30k service that it be '2 - 3 hours' to get my car fixed. No problem. I decided to leave via their shuttle and shop around. At 1530 i hadn't heard anything so i called multiple times and received no answer then returned to the dealship to find out my car was not fixed and that someone was supposed to contact me about my vehicle which no one did. They advised i could leave my car overnight (i live 40 minutes away and came by myself) or take it home and come back. So now i am waiting at 1600 for my car to be returned back to the dealership and i still have to return with my car working improperly next week for them to finish my service.

Last month we made an appointment at Annapolis Subaru and dropped off our Forester for a leaking tire because AAA couldn't get the wheel off. We asked for the tire to be removed, wheel stud fixed, and tire to be patched if possible. We called 2 hours later but the service department wasn't answering during lunch. So we went back in person and the staff said they couldn't find the leak but the tire was still on the car! I asked them again to remove the tire but staff reported it couldn't be done until after lunch. Another 2 hours passed and the wheel stud was replaced but they gave up on the tire leak and charged us for 3 hours of labor plus the wheel stud. The next morning I removed the tire in my driveway and found the leak in 20 minutes with soap & water. My wife called Annapolis Subaru the same day to complain to the service manager but never got a return call. We can only conclude this is the best Annapolis Subaru's service department can do.

I recently had my 2015 STI in for warranty service work. The Service Admin was Jessica and I really didn't have a good experience with her at all. She told me repairs were completed that weren't and lied about this multiple times. The Service Manager Sean did make this right by having the repair plan taken care of at no cost to me because of Jessica's lies. Unfortunately, the alignment that was supposed to be done originally was not done properly, and I had to again leave the vehicle. Sean did work with me to get the vehicle repaired properly and I thank him for that. If it weren't for the original Service Admin and the alignment, I would give them a 5 star for correcting all issues. Cierrah and Paul were a help with information as I didn't want to deal with Jessica again.